What if my electric goes down?

1. BNCVoice has Business Continuity capabilities inherent to the system. We will route calls to an alternative device, such as a cell phone or another location, if our system determines that your business is down.

2. BNCVoice has a Battery Back-up option if you want to protect your access and phones.

What if my Internet access provider goes down?

1. BNCVoice has Business Continuity capabilities inherent to the system. We will route calls to an alternative device, such as a cell phone or another location, if our system determines that your business is down.

What if there is a disaster at my business location?

1. BNCVoice has Business Continuity capabilities inherent to the system. We will route calls to an alternative device, such as a cell phone or another location, if our system determines that your business is down.

Do I need to replace my phone system?

1. Not in every case. BNCVoice supports a hosted service, which requires IP Phones, or a Trunk Replacement service that does not. It depends on your needs.

Do I need to re-cable my office?

1. Although it is an option, in most cases no. BNCVoice offers several options to access our system through your existing data network.

Will this interfere with my data network?

1. No. BNCVoice works outside of your data firewall.

Will I save money?

1. In most cases you will save 50%+ off of the traditional phone company. It depends on your usage and requirements.

Can we keep our numbers?

1. Yes. BNCVoice can port any number or toll free number.

I heard the quality on a VoIP phone system is poor?

1. BNCVoice implements a proprietary QoS Router, which assures our customers the highest quality network services in the industry.

2. BNCVoice also supports multiple Internet access carriers for redundancy and automatic quality failsafe capability.

Do you provide phone and customer portal training?

1. BNCVoice has an extensive phone and portal training program for our customers. We also have video training on www.bncvoice.com for ease of follow up or new employee training.

How do I reach support?

1. You can call toll free at 888-878-0040 extension 2 or contact your local Relationship Manager directly.