Cloud Hosted PBX Business Phone Systems

BNCVoice provides high quality VoIP business services designed to increase productivity with unified communications. A cloud hosted phone system produces a strong connection between employees, customers and applications, improving business performance significantly. Increase efficiency, employee productivity, environmental awareness, and savings with VoIP. BNCVoice provides the lowest cost of ownership in the industry, with customized monthly unlimited or metered pricing designed around your needs. Customer experience is always looking to be enhanced, and we are committed to your success!

SIP Trunk Replacement Paths

SIP trunking is the connection that enables a VoIP system to be successful. BNC provides SIP trunking with easy access to paths without having to upgrade or buy additional hardware for your current traditional phone system. The high-tech, lower cost SIP trunks include built in disaster recovery and network redundancy. Technology is becoming more advanced everyday, catch up with the affordable help from BNCVoice.

✓ Find Me Follow Me: The personal assistant will find you at up to five locations, and is configured per extension with a number of extensive options to route calls.  Once callers announce themselves, they are offered location options or can leave a message.

✓ Music-On-Hold: There are two features. One feature being royalty-free music provided by our service.  A second feature is for Custom Music-On-Hold that is music provided by you the customer, with various uploading options through our portals.

✓ Detailed Call Analytics: Call Detail Reports & Graphs are real-time call logging including from, to, call duration, date and time, and call type.  Also, frequently called numbers can be tagged with text, while histograms can graphically display calling patterns and trends.

✓ Call Recording: This feature allows the customer to record calls of all incoming, outgoing, and internal calls for specified users or as a system as a whole.  This is a great feature for training and or legal purposes.

✓ Voicemail To Email: The PBX will send all of your received voicemail to a valid email account through the portal.  The message includes date and time of call, duration, caller ID, mailbox number and WAV file that can be played on your PC or mobile device.

✓ Auto Attendant: Callers select from menu options using a standard telephone keypad.  Through the portal interface, calls can be routed to extensions, mailboxes, groups, conference rooms, call queues or unlimited depths of additional auto attendants.

Office To Office Intercom & Paging: The Office Intercom works in such a manner that it systematically will dial another user’s extension, hence activating the specific phone speaker to make an announcement of such.  Paging acts the same way but in group fashion.  Your HQ in NYC can one touch intercom 1 phone or page a group of phones at your branch office in Dallas.

✓ Customer Portal: Web-based user interface that allows various users to configure their PBX, create queues, multiple groups, and much more.  Also, you can view detailed call reports and billing information, as well as listen to and delete your voicemail, and upload music on hold.

✓ Voicemail To Email: The PBX will send all of your received voicemail to a valid email account through the portal.  The message includes date and time of call, duration, caller ID, mailbox number and WAV file that can be played on your PC or mobile device.

✓ Ring Groups: These ring groups are another popular hosted voice feature.  They enable multiple extensions to be joined as a group, and then calls can be routed sequentially or simultaneously to the identified group to increase workforce accessibility.

✓ Call Routing: Call routing feature is based on business, after and holiday hours to allow routing decisions based on specified time and date.  Multiple schedules can be configured, as in the case of departments with different hours of operations.

✓ BNCMOBILE APP: BNCMobile App gives you the ability to use cellular or WiFi networks while using the extension dialing to co-workers feature from a smartphone. Voicemail includes playback and forward to co-workers via email. Use corporate and personal phone directories at your fingertips. You Can access to company international dialing plan. One click to join conference calls, One-button click to reply to missed calls, & “Do Not Disturb” on all work devices.

✓ Call Blocking: Incoming Call Blocking is basically a pre-identified “black list” of phone numbers that are blocked from calling your PBX.  This is an additional hosted voice service and can be a valuable feature for a variety of business needs and industries. Outgoing Call Blocking is basically a pre-identified “black list” of phone numbers that prevent calls to specific numbers or services.  This is an additional hosted voice service that is a valuable feature for a variety of business needs, i.e. blocking 900# calls.

✓ Caller ID: Caller ID routes calls from a unique DID or phone number with a variety of options such as any auto attendant, extension, group, phone number, ACD or even a specific Call Queue.  This additional feature is available with our hosted voice service.

✓ Call Forwarding: Call Forwarding is just like it sounds…it forwards calls via our portal, or via your device or SoftPhone.  Calls may be forwarded to any extension or phone number.  Device or SoftPhone forwarding functionality may vary by manufacturer.

✓ Call Queues: These route calls in a first-in, first-out manner to the appropriate extension or group.  These are commonly used with ACDs where callers hear that agents are busy, as well as the number and estimated wait time in the queue, plus the option to leave a message.

Business Phone Systems 

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